Refund Policy

1. Returns

We accept returns for unused items within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging.

• A valid proof of purchase (order number or receipt) must be provided.

📩 To initiate a return, contact us at spinlab.gg@gmail.com.

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products

• Gift cards

• Custom or personalized items (unless defective)

3. Refunds

Once your return is received and inspected:

• You’ll receive a confirmation email.

• If approved, your refund will be processed back to your original payment method (e.g., PayPal).

• Please allow 5–10 business days for the refund to appear.

4. Exchanges

We do not currently offer direct product exchanges. If you need a different item, please initiate a return and place a new order separately.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged, or

• The wrong item was sent.

In those cases, we’ll cover return shipping.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of delivery with photos.

• We'll send a replacement or offer a refund at no extra cost.

7. Questions?

For any refund-related inquiries, please contact:

📧 Email: spinlab.gg@gmail.com