Shipping Policy
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Spinlab ships worldwide with reliable and trackable delivery options. Below is a breakdown of our shipping practices.
1. Shipping Locations
We ship globally from Guernsey. International orders are welcome.
2. Processing Time
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Orders are processed within 2–4 business days.
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Orders placed on weekends or holidays will begin processing on the next business day.
3. Shipping Methods & Delivery Estimates
We offer standard international shipping with estimated delivery times:
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UK & Europe: 5–10 business days
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USA & Canada: 7–14 business days
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Rest of World: 10–20 business days
Note: Shipping times may vary due to customs or carrier delays.
4. Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — stay tuned!
5. Customs & Import Duties
International orders may be subject to:
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Import duties
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Taxes
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Customs clearance fees
These are the responsibility of the buyer. Spinlab is not responsible for delays or charges incurred at customs.
6. Tracking Your Order
Once your order ships:
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You will receive an email with a tracking number.
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Tracking may take up to 24 hours to update after shipment.
7. Lost or Delayed Packages
If your order is significantly delayed or lost in transit:
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Contact us at spinlab.gg@gmail.com
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We will assist with locating the parcel or arranging a replacement where appropriate.
8. Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for packages lost due to incorrect or incomplete addresses.